Office 365 Troubleshooting Tool For Mac

If you're looking for the steps to download and install the latest version of Office such as Office 365, Office 2019, or Office 2016, see Install Office on your PC or Mac. If you want to download and install Office 2013 or Office for Mac 2011, see Install Office 2013 on a PC or Install Office for Mac 2011.

We have recently released several new tools to help you with analysis and troubleshooting with Office 365:

Pre-checking tools:

Use the new Onramp readiness check tool – replaces the older Office 365 readiness check tool – helps determine your Active Directory readiness for Office 365 and other areas:

Visit Onramp checking tool here.

New Network analysis tool helps you determine latency, bandwidth, etc:

Check your network and bandwidth for Office 365 here.

Deployment troubleshooting tools:

Is there a self-help diagnostic DIY Office 365 troubleshooter tool?

Yes, there is a pretty good self-diagnostic troubleshooter you can use:

See here for this tool.

How can I validate my firewall, DNS, Hybrid server or ADFS are configured correctly for Office 365 ?

Use this Remote Connectivity Analyzer tool here:

Visit the site here.

I can’t connect Outlook to Exchange Online?

Three tools that can help you here:

1) Remote Connectivity Analyzer (linked above)

2) Outlook to Office 365 connectivity tshooter

See here for this tool.

3) Use the Microsoft Connectivity Analyzer Tool (MCAT):

See here for the MCAT tool.

I can’t connect the Lync client to Lync Online?

Try these Lync tshooter applications:

1) Lync Online client Troubleshooter tool here.

2) Use MOSDAL Lync Connectivity Analyzer tool

Grab tool here.

I am having free/busy calendar sharing issues with Exchange Hybrid.

Use the Exchange Hybrid free/busy tshooter

Visit the Hybrid troubleshooting tool here.

I am having problems with lost mail, slow mail, or mail bounces with Office 365

Use the Exchange Online Mailflow troubleshooter:

Visit the Exchange Online mailflow tool here.

Office 365 is an extremely reliable service, with service availability that typically exceeds 99.9 percent. So if an occasional issue occurs with, for example, getting your email, you may not know where the difficulty lies. Is it your network connection? Has your colleague inadvertently removed your access to that shared mailbox? In these situations, wouldn’t it be nice if you had an automated assistant to help you troubleshoot—and resolve—the problem? Now, there is!

The Support and Recovery Assistant for Office 365 is an easy-to-use app that asks you some simple questions, tests for some of the most common Office 365 support issues and attempts to implement resolutions on your behalf. While the current version is focused on some the more common scenarios people encounter with Outlook, the Support and Recovery Assistant will gain new troubleshooting and resolution capabilities in the future. The Support and Recovery Assistant is built to automatically update itself as these new capabilities become available.

Download Office 365 For Mac

Getting the Support and Recovery Assistant

Office 365 Troubleshooting Tool For Microsoft

Tool

Office 365 On A Mac

You can install the Support and Recovery Assistant by visiting diagnostics.outlook.com. Note that you’ll need to have administrator rights to install software on your computer.

Office 365 Troubleshooting Tool For Mac

Helping to grow and improve the Support and Recovery Assistant

As the last step in using this tool, you are asked to let us know if the Support and Recovery Assistant was able to resolve the problem, assign a rating to your experience and provide any feedback for how the tool could be improved. We carefully review these submissions and use this information to help prioritize new ways that the Support and Recovery Assistant can help find and fix issues.

For more information about the tool, please visit Fix Outlook account problems in Office 365 and watch the video and see some sample images from the app.

We encourage you to install the Support and Recovery Assistant, so that if you do run into an issue, your automated assistant is ready to help!